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Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to click the Help button, which is present on each page. A pop-up window will appear. It includes thorough information about all the actions that you can perform on the given page. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive collection of educational video clips describing how to work with our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can swiftly find their way around our web hosting Control Panel by merely watching our step-by-step instructional videos.

F.A.Q.

If you can't find the answer you are looking for, take a look at our extensive Frequently Asked Questions section, which covers questions asked by actual customers and provides practical solutions. We constantly "revamp" our FAQ database with new questions & answers so as to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can contact our excellent team of support engineers available 24x7 and ready to assist you with any problem. Each support ticket you open will be answered in less than sixty minutes (the average ticket response time being only 20 mins), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com